Personal data management – Luxelane
Read information on the management of personal data from the use of our website.
This personal data processing/protection policy (hereinafter “Policy”) provides information about the collection, storage, processing and use of your personal data.
The company with the brand name Luxelane (hereinafter “Company” or “we” or “our”) with headquarters at Ave. 52 Kryoneriou , 14568 Athens, electronic contact address info @ luxelane . gr , acting as Processor, collects, stores, uses and generally processes your personal data.
- What is personal data?
The term “personal data” refers to information of natural persons, such as indicative name, postal address, e-mail address, telephone number, etc., which determine or can determine your identity, hereinafter “Personal Data or Data”.
- What is Personal Data Processing?
Any act or series of acts carried out with or without the use of automated means, on Personal Data or sets of Personal Data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval , information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.
- What Data do we collect from you ?
We make sure to only collect data that is absolutely necessary to serve the purpose for which it was given and is used exclusively and only for the purposes for which it was collected.
With the exception of any Data collected by Cookies , the Data is limited to what you have provided expressly and for a specific purpose and provided you have given your consent. We also collect Data during your visit to the Site us and if you have consented to this, consent which is presumed by completing the respective fields.
3.1. Identity data, such as name, surname, patronymic, date of birth, driver’s license, A.F.M., A.D.T.
3.2. Product contact/shipping data, such as postal address, e – mail address , telephone number.
3.3. Identification information, such as username , IP address
- How do we use your Data?
The processing of your Data is carried out either by the specially authorized staff of our Company, or through IT systems and electronic devices from our Company and exceptionally by third parties, who, having contractually committed to our Company to maintain confidentiality and protection of your Data, they are processed exclusively and only for the purposes for which they have been provided to us.
More generally, your Data is processed in order to provide you with, for example, the following services:
4.1. Submitting an offer: The Company processes your Data to submit an offer for the short-term or long-term rental of a car with a driver.
4.2. Car rental: The Company processes your Data in order to fulfill its contractual relationship with you, which is the rental of cars with a driver, to provide service services (such as maintenance, body shops, repair, vehicle replacement, etc.), to comply with legal obligations, to counter , raise or exercise legal claims.
4.3. Car Purchase: The Company processes your Data in order to complete the purchase of used cars.
4.4. Compliance with applicable Legislation: The Company processes your Data in order to be able to respond to its legal obligations, related in particular to compliance with Tax and Insurance legislation or vehicle insurance coverage resulting from an active insurance contract.
4.5. Creating a User Account: The Company processes your Data in order to provide you with the account functions and to facilitate, for example, the conclusion of a lease contract or the purchase of products and/or services.
4.6. Sending a newsletter : The Company provides you with the possibility to choose, if you wish, to be informed at your email address about promotional/advertising actions of the Company (e.g. for new products/or services available on the market , any offers, operation of our new car rental stations with a driver, tourist offices, etc. ).
4.7. Information services on the Website: The Company provides information services for its customers
4.8. Customer benefit programs: Through these programs, the Company offers a number of benefits to its customers, such as discount coupons, offers, etc.
4.9. Contact: The Company uses your Data to respond to the requests/questions you submit indicatively through the contact forms.
4.10. Finding a Job: The Company processes your Data for the evaluation of your qualifications and abilities for the position for which you applied or for another position within the Company as well as for the purposes of communicating with you in relation to this purpose.
4.11. Participation in online promotions / contests: The Company processes Data that you fill in for your participation in a contest, in case you agree , to conduct contests, notify you if you are a contest winner, and deliver your prize to you.
4.12. Participation in on – line market surveys / questionnaires: The Company processes Data that you fill in for your participation in on – line surveys, for example demographic data (age, income, etc.). You can enter all the information or nothing, as you choose. The results of the surveys will only be used to improve the features of our website, for your evaluation and subsequent improvement of the services provided to you and for no other purpose.
- For what purpose do we process your Data?
We collect your Data for the purposes of the provided products and/or services indicatively for:
- a) the evaluation of your request on the one hand for the submission of an offer and on the other hand for the conclusion of the lease contract.
- b) managing the rental of the car you have chosen, e.g. communicating and informing you about the availability, the execution of the contract, the provision of maintenance, bodywork, repair, replacement, vehicle collection services, etc., the sending of the necessary documents for products that you may have purchased or services that may have been provided to you, the management of of your debts to the Company, making refunds.
- c) compliance with the obligations imposed by the current legislation, e.g. labor tax and insurance legislation.
- d) checking, improving and adapting to your preferences and choices regarding our products and/or services,
- e) sending, by e-mail, information about the Company’s products and/or services,
- f) the satisfaction survey of our customers, the promotion of our products and/or services, the sending of newsletters about our products and/or services,
- g) the evaluation of applications and CVs with a view to the possibility of employment in our Company,
- h) communication between us in the event of a competition.
- What is the legal basis for processing your Data by the Company?
The processing of your Data is carried out in accordance with:
- the terms of our contractual relationship,
- your consent, where required;
- the obligations of the Company arising from the law (e.g. tax, labor, insurance legislation, etc.),
- the legal interest of our Company.
- Who are the recipients of your Data?
The Company guarantees that it will not transfer, notify, grant, etc. of your Data to third parties (other than those mentioned herein) for any purpose or use unless this is made mandatory by applicable law or is required by public/judicial bodies/authorities.
Access to your Data is given to the absolutely necessary personnel of the Company, who are committed to maintaining confidentiality, and the companies cooperating with us, which process your Data as Joint Processors or as Processors on our behalf and in accordance with the orders us.
For example, recipients of your Data are:
1) The company that issues the payroll of our Company’s employees.
2) The insurance companies collaborating with our Company.
3) Those collaborating with our Company, users of our signals and systems.
4) The cooperating tourist offices regarding the rental of cars.
5) The businesses cooperating with our Company providing repair, bodywork, and maintenance services for the vehicles that have been leased to our customers.
6) Firms of chartered accountants who audit the financial statements of our Company.
7) Collaborating companies to provide roadside assistance to drivers using our Company’s vehicles.
8) Companies that also operate the global car reservation system and are located inside or outside Europe), with whom we will share information related to our self-driving car rental activities, which may include personal information of the reservation made through it of the application. Your Data will not be used for any other purpose without your prior information and consent.
- How do we ensure that Processors & Processors respect your Data?
The Processors on our behalf have agreed and contractually committed to the Company:
- to adhere to there is
- not to send your Data to third parties without the Company’s permission,
- take appropriate security measures,
- to comply with the legal framework for the protection of personal data and in particular Regulation 679/2016/EU (otherwise known as GDPR ).
It is possible that the Executors, during the performance of their duties, employ other persons, who are called Sub-Executives. In this case, the data controller must have given authorization to handle the whole or partial processing of the Data. The consequence of this is that the sub-executor has the same obligations and rights as the Executor, as analyzed in this Policy and always within the framework of his delegated powers, and to bear jointly and severally with the Executor.
- When do we delete your Data?
We retain your Data only for as long as is necessary to fulfill the purpose for which you have communicated your data to us and in compliance with the applicable statutory provisions.
Your declaration of consent to send a newsletter is kept for as long as the Company sends you a newsletter , unless you choose to stop sending it. We keep
the CVs you submit via email for work at the Company for two (2) years, unless you tell us that you wish to keep them for a shorter period of time (the minimum time limit you can choose is six months from their submission ) or to delete them.
The personal data you provide for your participation in the customer benefit programs is deleted when the duration of the program expires or there is a reason for your exclusion from the program or you express the desire to stop participating in the program, as described in the terms of use of the program. processed during your participation in contests and/or market surveys will be kept for as long as necessary to complete the contest or survey and then deleted.
- Is Your Data Safe?
The Company is committed to safeguarding your Data.
Recognizing the importance of the security of your Personal Data, we have taken all the appropriate organizational and technical measures which are constantly improved based on technological development with the sole purpose of securing and protecting your Data from any form of accidental or unlawful processing.
- What are your rights?
You have the right to access your personal Data.
This means that you have the right to be informed by us if we are processing your Data. If we process your Data, you can ask to be informed about the purpose of the processing, the type of your Data we keep, to whom we give it, how long we store it, whether automated decision-making takes place, but also about your other rights, such as correction, deletion of Data, restriction of processing and filing a complaint with the Personal Data Protection Authority. You have the right to correct inaccurate Personal Data. If you find that there is an error in your Data, you can submit a request to us to correct it (e.g. name correction or notification of a change address). You have a right to deletion/right to be forgotten. You can ask us to delete your Data if it is no longer necessary for the above-mentioned processing purposes or you wish to withdraw your consent in the event that this is the only legal basis.
You have the right to portability of your Data.
You can ask us to receive the Data you have provided in readable form or ask us to pass it on to another controller. You have the right to restrict processing. You can ask us to restrict the processing of your Data pending the examination of your objections to the processing. You have the right to object and withdraw consent to the processing of your Data. You can object to the processing of your Data and we will stop processing your Data, unless there are other compelling and legitimate reasons that override the right your. If you have given your consent to the collection, processing and use of your personal data, you can withdraw your consent at any time with future effect.
- How can you exercise your rights?
To exercise your rights, you can submit a relevant request to us by sending a letter – request to the postal address of the Luxelane Company or to its electronic address info @ luxelane . gr entitled “Exercise of Right” and we will make sure to look into it and answer you as soon as possible.
Exceptionally: if you wish to withdraw your consent to send a newsletter, you can do so by selecting the link “To delete from the ” newsletter mailing list ” click here” located at the bottom of each newsletter .
- When do we respond to your Requests?
We respond to your Requests free of charge without delay, and in any event within (1) one month of receiving your request. However, if your Request is complex or there are a large number of your Requests we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond to you.
If your Requests are manifestly unfounded or excessive in particular due to their repetitive nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or refuse to proceed with the Request .
- Where can you turn to for the progress of your Requests?
For information about the progress of your Request, you can contact the email address info @ luxelane . Gr
- What is the applicable law when we process your Data?
Applicable Law is Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.
For any arising disputes related to your Data, the locally competent Greek Courts.
- Where can you go if we breach the applicable law to protect your Personal Data?
You have the right to submit a complaint to the Personal Data Protection Authority (postal address Kifisias 1-3 , P.O. 115 23, Athens, tel . 210. 6475600 , e – mail address contact @ dpa . gr ), if you consider that the processing of your Personal Data violates the applicable national and regulatory legal framework for the protection of personal data.
- How will you be notified of any changes to this Policy?
We update this Policy whenever necessary. If there are material changes to the Policy or the way we use your Personal Data, we will post the update on our website , and we will notify you in any convenient way.
We encourage you to read this Policy periodically to know how your Data is protected.
